Benefits:
- Opportunity for advancement
- Training & development
JOB TITLE: Center Administrative Assistant
DIVISION: Learning Center
REPORTS TO: Center Director
GENERAL SUMMARY
The Center Administrative Assistant is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks. The Center Administrative Assistant provides a positive first impression for potential and existing customers, field calls from customers, schedules appointments, and coordinates community and school marketing events.
ESSENTIAL JOB FUNCTIONS
- Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks
- Greets and assists students, parents, and potential customers according to Sylvan standards
- Fields inquiry calls from potential customers; Fields calls from current families
- Schedules assessments, tours and Welcome Conferences according to Sylvan Standards; Manages scheduling changes of current families
- Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments
- Assists Center Directors with other day-to-day tasks of running the Center such as maintaining Center supplies
- Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards
- Supports standards and procedures to ensure student safety and well-being
- May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate
- Fingerprinting
KNOWLEDGE REQUIRED
Associates or four-year degree preferred
· A minimum of three years of customer service experience; Retail sales experience preferred (Not Required for Interns)
· Experience using full suite of Microsoft Office applications and other standard business applications
· Knowledge of general office equipment such as copiers, printers, and office phones
SKILLS AND ABILITIES REQURED
· Strong customer service, interpersonal and communication skills
· Strong word processing, data entry, and other administrative skills
· Proven ability to effectively use consultative sales skills when serving customers
· Proven ability to communicate effectively in writing; Ability to proofread and edit copy
· Strong organizational skills; Proven ability to manage multiple tasks and be flexible
· Ability to occasionally lift and/or move up to ten pounds
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.
About Sylvan Learning
When you choose Sylvan as a career, you join a group of caring, bright and motivated people who share a passion for making learning personal and inspiring kids to thrive. Learn more about jobs at Sylvan Learning.
Join us and inspire kids to thrive!
We’re fun, passionate individuals who share a love of education; are self-motivated, innovative and entrepreneurial; and love seeing (and celebrating) our end results, especially child success.
Our foundation is built on our commitment to inclusiveness, equity and diversity, so that we reflect the Sylvan Community we serve.
We welcome every child’s and team member’s unique background, skills and passions, as they are essential for building a better future. We respect each other’s differences and actively seek to create spaces where diverse voices are valued, encouraged and empowered.
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